Questions and Answers
Please contact us so that we can update your information.
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If you fail to meet your payments we may be
entitled to repossess and sell the Vehicle described on the
front page of your contract.
If the Vehicle is
repossessed and sold, you will continue to be
liable if the proceeds from the sale of the Vehicle are not
enough to repay your obligations to Alphera.
Please
contact us as soon as you know that you can’t meet your
payments to discuss your options.
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Yes, you can. If you pay the unpaid balance in full before the final payment is due (full prepayment), you may be required to pay a fee or charge to compensate us for any loss arising out of the full prepayment. Please see Disclosure Statement for the formula used.
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If you are unable reasonably to keep up your
payments or other obligations because of illness, injury,
loss of employment, the end of a relationship, or other
reasonable cause, you may be able to apply to
us for a hardship variation.
To apply for a hardship
variation, you need to:
(a) make an application in
writing; and
(b) explain your reason(s) for the
application; and
(c) request one of the following:
- (i) an extension of the term of the contract (which will
reduce the amount of each payment due
under the contract); or
- (ii) a postponement of the dates on which payments are
due under the contract (specify
the period for which you want this to apply); or
- (iii) both of the above; and
(d) send the application to us at hardshipnz@bmw.co.nz or phone 09 573 2532.
Do this as soon as possible using the form available in the Downloads section. If you leave it for too long we may not have to consider your application.
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